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18)

The CEO of Alliance Manufacturing said to her new vice president of finance, “In the past, I had resistance to new ideas by employees who felt that our plans threatened their influence or their jobs. So, when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his associates on using the agency. You should emphasize the fact that nobody is going to be laid off.” Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of

Multiple Choice

• reality assessment.
• strategy formulation.
• strategic control.
• strategy implementation.

19)

Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm’s environment; these forces are the threats of

Multiple Choice

• new entrants and the bargaining power of buyers and suppliers.
• substitute products and the services and competitive rivalries.
• new entrants, substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries.
• government regulation, bargaining power of suppliers, and competitive rivalries.

20)

In a SWOT analysis, organizational strengths are

Multiple Choice

• external opportunities that a company can take advantage of.
• environmental factors that the organization may exploit for competitive advantage.
• MBO skills that should be emphasized.
• skills and capabilities that give a company advantages in executing its strategies.

21)

If Discovery, a nightclub in Cape Town, South Africa, was pursuing a focused-differentiation strategy, it might

Multiple Choice

• offer “buy one, get one free” drinks until 10 pm.
• charge a very high cover fee and book world famous deejays.
• allow free entry to LGBTQ individuals.
• acquire the restaurant that is in the building next door.