Maggie Wiltz manages ahigh-fashion specialty store inAtlanta, Georgia. Her daily activities start one hour beforeher store normally opens for business. She startsher day by opening the morning mail. Maggie mustread numerous memos before the day starts. Thesememos are typically related to the coming day’s business activities.Half an hour before the store opens, Maggie meetswith her employees. Today, she plans to discuss importantissues, most notably the factthat sales were off inthe first quarter by 10 percent. She also wants to discussher concern over returned merchandise.Maggie’s employees are relatively new and inexperienced. She believes she should select an appropriateleadership style to fit the situation and elects to use aparticipative style. OnceMaggie starts the meeting, shewants the employees to participate and provide solutionsto the problemsdiscussed. The employees cannotoffer any reasons why sales are declining, but they dosuggest that a quality issuemay be involved in the returnsof merchandise.
After the store opens, Maggie is frequently interruptedby her employees. Another item on her agendafor the day is a midday luncheon with the Rotary Club,where she is to be the guest speaker. Later in the day,at the close of business, Maggie is to meet with her regionalsales manager to discuss the excessive returns ofmerchandise. She intends to provide him with the solutionsthat resulted from the meeting with her employees.She does not look forward to this meeting.
Q1.Should Maggie have developed a plan of action beforeher meetingwith her employees? If so, whatspecific plan would you suggest? (5 lines)
Q2.What management skills is Maggie using in thiscase? Which management skill is Maggie lacking? (5 lines)
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