Praise Role Play Write up your comments in each of the following steps and praise your employee…

Praise Role Play Write up your comments in each of the following steps and praise your employee for their handling of the flat panel HDTV return situation (see separate sheet giving more information on the HDTV return situation). “Giving Praise Model” Step 1. Tell person exactly what was done well. Step 2. Tell person why their behavior is important. Step 3. Stop for a moment to give your words more impact and give employee a chance to react. Step 4. Encourage repeat performance by saying the following. . . Step 5. Tell the employee that you are going to put a note in their personnel file documenting the good work they did handling this customer situation. Let them know that the note will be reviewed at the time of their next performance review

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