Regal Foreign Car Repair Shop Case (A) Regal Foreign Car Repair Shop is currently keeping track…

Regal Foreign Car Repair Shop Case (A)

Regal Foreign Car Repair Shop is currently keeping track of its repair orders using the work order history form shown in Figure CS3.2. Typically, a customer brings his or her car to the garage with a specific complaint. The customer service manager places the customer information in section A of the work order and the specifics of the vehicle in section B of the work order. The customer complaints are written in the comments area of section B. A unique repair order number is assigned, as shown in section B.
Based on the information provided by the customer, the service manager assigns a mechanic to investigate the complaint. The mechanic ID is placed in column C4. Every attempt is made to assign one mechanic to an automobile, but it is possible that, because of different skill sets, different complaints will require different mechanics. Thus, there may be different mechanics involved with different items on the work order. However, only one mechanic is assigned to each item. After investigating the complaint, the mechanic assigns a trouble code in column C2. The “trouble code” is a code that covers all types of repair work done on foreign cars. A sample list of trouble codes and their meanings are shown in the exhibit on the next page.
Each trouble code has a standard number of hours to complete the work (called flat hours, column C3). The service manager quotes the cost of the repairs to the customer based on flat hours multiplied by the labor rate of the mechanic skill required, plus an estimate of the cost of parts involved. The mechanic labor rate is placed in column C5. Finally, when the job is done, the mechanic lists actual hours worked on the task in column C6. Regal wants to record actual hours worked in order to rate the efficiency of mechanics and possibly revise the flat hours required for different jobs. If parts are involved in the service, the part numbers and descriptions are placed in section C7.
When all the work is done, the service manager summarizes the cost of the service. This is done at the bottom of section C. The invoice for the total cost is presented to the customer for immediate payment by cash or credit card. The customer is then given a copy of the paid bill, which includes a copy of the work order describing the work done.

Regal Foreign Car Repair Shop Case (A) Regal Foreign Car Repair Shop is currently keeping track of...

(a) Create an E-R data model based on the following description:

1. A customer may own one or more automobiles that are repaired at Regal.

2. An automobile is serviced using a repair order. Over its life cycle, an automobile may have several repair orders.

3. Each repair order contains one or more repair details, each detail based on a specific customer complaint.

4. A trouble code is associated with zero, one, or more repair details.

5. A mechanic is assigned to each repair detail. A mechanic will work on many repair details.

6. A part detail lists all the parts associated with a repair detail. The part detail includes the part IDs and quantities used in the repair. Some repair details have no part detail because no parts are involved in the repair.

7. A part is associated with zero, one, or many part details.

8. A repair order has a repair cost summary, which includes the labor costs, part costs, and total cost.

(b) Using the information in Figure CS3.2 and elsewhere in the description of this case, assign attributes to entities, indicating the primary and foreign keys.

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