As a systems analyst, you have been assigned to interview a department supervisor. This supervisor has been with the company for almost 30 years and is known to be difficult to work with. However, his department's productivity and profitability have always been a model for the rest of the organization. Your task is to write up a report detailing the requirements and specifications for a new system. You arrive at this person's office on time for your meeting. You say hello in your most friendly voice, but he gruffly says, “What do you want? I'm really busy and don't have a lot of time for you right now.
Besides, I can't understand why the company wants to throw away good money fixing something that isn't broke.” How would you handle this situation? 4. Assume that three months ago you were hired as a project manager for a medium-size consulting firm. Shortly after arriving, you find out that one of your star network specialists and a senior manager of the company that hired your firm deeply dislike one another. Your network specialist is extremely knowledgeable and good at what she does, but, unfortunately, not a really good people person. On the other hand, the manager thinks he knows everything, but he really doesn't know much about technology. That has never stopped him from giving out advice and trying to impress everyone with his limited knowledge—especially about networks. This behavior only makes the network specialist more resentful. How would you handle this conflict so that the project can continue as planned?
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