Contact someone in an organization who is willing to talk to you about her experiences implementing a quality program such as Six Sigma, ISO, Ticklt, or the CMM. If this is not feasible, use the Internet or library to find an article. Prepare a short report that answers the following:
a. What were the compelling reasons for initiating a quality program?
b. What was the biggest challenge that the organization faced when trying to implement the quality program?
c. How long did it take to implement the program? Or how far along are they?
d. What lessons did the organization learn from its experience?
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