BrightStar, a cable television operator, had 800,000 subscribers in 2015. The company employs…

BrightStar, a cable television operator, had 800,000 subscribers in 2015. The company employs eight customer help-desk representatives to respond to customer questions and problems. During 2015, each customer help-desk representative worked eight hours per day for 250 days at a fixed annual salary of $48,000. The company received 72,000 telephone calls from its customers in 2015. Each call took an average of 10 minutes.

Required

1. Do you think customer help-desk costs at BrightStar are engineered costs or discretionary costs? Explain your answer.

2. Calculate the cost of unused customer help-desk capacity in 2015 under each of the following two assumptions: (a) customer help-desk costs are engineered costs and (b) customer help-desk costs are discretionary costs.

3. Assume that BrightStar had 1,020,000 subscribers in 2016 and that the 2015 percentage of telephone calls received to total subscribers continued into 2016. Customer help-desk capacity in 2016 was the same as it was in 2015. Calculate the cost of unused customer help-desk capacity in 2016 under each of the following two assumptions: (a) customer-service costs are engineered costs and (b) customerservice costs are discretionary costs.

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
error: Content is protected !!