Jess was disappointed when she joined her new team. This was because, in her previous job, she…

Jess was disappointed when she joined her new team. This was because, in her previous job, she had been part of an enthusiastic and supportive team, but her new team was quite the opposite; it was a very negative team, with lots of moaning and cynical comments. It was as if the team had given up on itself and resigned itself to low-quality work premised on low morale. Jess wondered how she was going to cope with this. Already she could feel herself losing heart and sinking into negativity and defeatism. However, she then noticed that Marian, the team manager, was trying to make efforts to instil a more positive culture, to undermine the cynicism that had crept in. After considering the situation very carefully for a while, she decided that she would try and support Marian in these efforts. In a supervision session with Marian she therefore raised the question of what she could do to help tackle the team’s problems. She was a bit anxious in raising the issue in case Marian objected to her ‘treading on her toes’, but her concerns quickly showed themselves to be unfounded, in so far as Marian warmly welcomed her support. After this Jess played an important part in trying to challenge the culture of negativity. Although she didn’t think of it directly in such terms, she was in fact beginning to develop her leadership skills.

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