Margaret was the head of a large division, with a large number of staff to supervise. She was a firm believer in participative management and went to great lengths to consult with staff and invite their views. However, Lyn, the only disabled member of staff, was clearly treated differently. Her views were either not sought or, when they were, they were generally dismissed, sometimes rather harshly with laughter or ridicule, often referring to her disability as if this somehow invalidated her point of view or the positive contribution she could make. Lyn felt that she was being discriminated against and was very distressed by Margaret’s persistently negative attitude towards her. She felt that her systematic exclusion from consultation was a form of harassment and made a complaint against Margaret. Margaret was genuinely quite horrified by this complaint, as she had no idea that this was what she had been doing. Her deep-seated prejudices against disabled people had been emerging without her being able to recognize what was happening. (From Thompson, 2015b)
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