Richard had been head of section for a number of years and, although his style of management was far from supportive or sophisticated, it was not a major problem. However, when he obtained a temporary promotion he quickly found himself in a far more pressurized environment in which he needed to be on his mettle in terms of motivating and influencing his staff. Unfortunately, he seemed to lack the skills to do so and therefore started to rely on pressurizing his team into doing what he wanted them to do. The team were very unhappy with this, as they were already in a highly fraught situation and were looking to Richard for leadership, not crass insensitivity and a total lack of awareness of people’s feelings. Consequently, the team made a complaint to Richard’s line manager as a result of which Richard resigned his temporary promotion and returned to his head of section post before the matter was fully investigated. Many people heaved a sigh of relief when he subsequently left the organization altogether. Even he had the insight to see that, while he could bully individuals, he was not going to be able to survive if the whole team stood up against him.