The team had been through a very difficult and demanding year due, in no small part, to a major reorganization. Consequently, they were glad of the opportunity to have an ‘awayday’, a day away from the office where they reviewed the previous year and planned for the forthcoming one. On this day, they used the technique of ‘provocation’ in order to plan and set priorities for the future. This involved looking at possible situations that could arise and speculating on how they might deal with them. This was a very creative technique similar to brainstorming. It allowed the team to look at the future from different angles and thereby break away from traditional or routine practices and perspectives.
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