Case study on consulting

Develop a professional MS PPT presentation on the topics of quality management and TQM (DMAIC) consulting the new case: Samsung Electronics: Using Affinity Diagrams and Pareto Charts (Kellogg School of Management, 2013). Retrieved from…. Your professional MS PPT presentation should answer each of the following questions and/or address each of the following:

  1. What are some of the tools and/or techniques a quality management consultant may use to identify the root causes of a problem and/or to analyze the causes of a problem?
  2. Provide a minimum of three (3) examples of how such tools and/or techniques may be used based on any of the previous cases as per section 7. PREVIOUS CASE(S) above and identify what the potential benefits of each tool/technique could be.
  3. Create an affinity diagram from the complaints listed in Exhibit 1 – Complaints To Be Analyzed in the case: Samsung Electronics: Using Affinity Diagrams and Pareto Charts (Kellogg School of Management, 2013) at….
  4. Create a Pareto chart from the results of the affinity diagram.
  5. As a consultant in quality management working with Kevin Sarni, Quality Director at Samsung Electronics, how would you recommend quality improvements be prioritized?
  1. Your professional MS PPT presentation should be prepared after reading a minimum of two (2) of the following readings. You can choose any but a minimum of two and clearly identify which sources/readings you selected to develop your presentation (both in each slide of your presentation and in the appendix or references section):
    • Affinity diagram, Failure mode effects analysis (FMEA), Fishbone diagram (Ishikawa diagram, cause-and-effect diagram), Five whys and five hows, Force field analysis (FFA), House of Quality (HOQ), Pareto chart, Quality function deployment (QFD) and Voice of the customer table (VOCT) in Quality Resources. American Society for Quality (ASQ). Retrieved from
    • Andersen, Bjørn, and Tom Natland Fagerhaug. Tools for Problem Cause Data Collection (chapter 5), Tools for Problem Cause Data Analysis (chapter 6), and Tools for Root Cause Identification (chapter 7) in Root Cause Analysis: Simplified Tools and Techniques, ASQ Quality Press, 2006. ProQuest Ebook Central,
    • Bhat, K. Shridhara. Managing Quality (chapter 2) in Quality Management Philosophies in Total Quality Management, Global Media, 2009. ProQuest Ebook Central. Retrieved from
    • Kadry, S. (2018). DMAIC Six Sigma for Improving Complex Processes (chapter 2) in Understanding six sigma: Concepts, applications and challenges. New York: Nova Science Publishers. Retrieved from
    • Kubr, M. (2009). Implementation (chapter 10) and Consulting in total quality management (chapter 21) in Management consulting: a guide to the profession. Geneva: International Labour Office. Retrieved from
    • Sherman, F. (2018). What Are Quality Metrics? Retrieved from
    • Your professional MS PPT presentation should include 3 pages (minimum) to 5 pages (maximum) excluding appendices and/or references

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